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An Overview Of Business Telephone Systems

By Essie Osborn


Phone systems provide voice communication and are critical to the success of any business model. Employees need a safe and secure way to communicate business elements with prospective clients, business processes, and customers. There are a large variety of phone systems that can provide a large number of competitive advantages for a company. No matter what type of company a person runs in Vancouver, BC, the importance of integrating business telephone systems cannot be denied.


One notable advantage is the shared resources that phone structures can provide. A quality system would let employees share the resources of voice communications and its features. For example, a quality system lets workers transfer calls from office to office. This feature alone reduces wasted efforts and increases efficiency. Without it, workers would be traveling from office to office to transfer calls.

If the right system is chosen, small businesses and the like can benefit from the lower costs. Without an integrated phone system, an agency would be forced to pay individual costs for individual phones. That being said, invoicing could never be easier as it simplifies the numbers. Agency accountants can review the costs versus the benefits and locate problematic areas that are causing problems in company funds. For instance, if an employee is making personal phone calls on company money, accountants would be able to locate this with ease.

Simplified expansion-ability lets a company scale its model as it grows. For example, if a company starts off with a small system to control costs, but the company is gaining profit and needs to expand, a larger model can be put in place to accommodate its needs. Some systems allow a company to add or remove features as required with little to no extra costs.

Depending on the model you use, a dedicated phone structure would let you manage your specific needs. Modern systems typically have voice mail, call forwarding, and call id. Your agency would most likely benefit from these features. If you have employees on the go, the ability to forward calls to a cell phone and pager is paramount.

There are so many different types of communication structures; it can be difficult to choose the right one. Purchasing the right system is a critical stage of any company process. The communication structure that a company chooses needs to fit the needs of its processes. The things that a company should consider before purchasing a phone structure; costs, size of the company, forecasts of growth, and features.

A PBX (Private Branch Exchange) structure is a suitable model for a company with 35 or more employees. PBX provides flexibility in integrating computers, fax machines, modems, and internal phone extensions. Other features offered may include call waiting, automatic dialing, ring-back, conferencing, and transferring. This is a system ideal for forecasted growth.

Key systems are a less costly alternative to the PBX and may be used by a company with over 40 employees. The drawback is that you might not derive as much features as a PBX structure offers. If you run a small startup in Vancouver, BC, KSU-Less telephone structure may be the ideal solution for you. There are many technologies that are improving, so it is not possible to cover them all. In any case, you should exercise due diligence when browsing your options.




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